To view orders, go to Track Order and use your Email Address and Order Number.

Yes, Carlie C's sells physical plastic Gift Cards. Please select ‘mail’ as a delivery type on your choice of card and follow steps to purchase. Please see Cardholder Agreement for details.

Yes, Carlie C's sells Gift Cards for email delivery. Please select ‘email’ as a delivery type on your choice of card and follow steps to purchase. Once you have purchased, your email Gift Card can be accessed through the corresponding Retailer Virtual Account. Please see Cardholder Agreement for details.

The expiration date of the card plastic is printed on your card for your reference. Funds do not expire.

Most Brand Gift Cards do not expire. Please refer to the specific Terms and Conditions found on the Brand Gift Card product page for details.

You cannot purchase Vanilla Visa, American Express and Mastercard plastic Gift Cards in the same order.

You cannot purchase a plastic Vanilla Visa, American Express or Mastercard Gift Card in the same order with a brand plastic Gift Card.

You can purchase Gift Cards using Visa, American Express, Mastercard or Discover credit/debit cards. You can also pay with PayPal or Apple Pay. Regardless of payment method, the billing address must be in the United States.

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-942-7467. You will be asked to provide us with the Card number and other identifying information. We cannot provide a replacement unless you provide your Card number and all other requested identifying information.

Vanilla Visa Gift Cards will have account numbers.

For Vanilla Visa, your 16-digital Card number and other important details are located on the back of the card.

For all eGift cards, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the account number and other card details.

1. Be sure to know your balance before you shop. To use your Gift Card along with another form of payment, just tell the cashier how much you want to apply to each payment type. Please note, not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

Please note: not all merchants allow split payment transactions, and some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Card and select Credit on the keypad.

Vanilla Visa eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

For Brand Gift Cards, present the gift card at the time of purchase.

1. Make sure the balance of the Gift Card is more than the entire cost of the purchase, including taxes.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’).
3. In the Payment Method section, enter the card information as you would a credit or debit card.
4. In the Billing Address section, please fill in your name and address.

American Express, Vanilla Visa and Mastercard eGift Cards can be added to a digital wallet for in-store use.

1. Open the Wallet/App on your device.
2. Follow the on-screen instructions, including entering your card number manually or taking a picture of your plastic card.

In most cases, Brand Gift Cards purchased on https://carliecs.thegiftcardshop.com are ready to use immediately.

For Vanilla Visa Gift Cards, you must activate your Gift Card at https://balance.vanillagift.com or by calling the toll-free number listed on the back of your Card (1-833-322-6760). You will need to provide your Card number, valid thru date and the security code located on the back of your Card.

We recommend that you sign your name on the back of the Gift card and record the following information in case your Gift Card is ever lost or stolen: Gift Card number, security code and Customer Service phone number.

Most Brand Gift Cards can be used at the merchant’s retail locations and online at the retailer’s website. However, since every retailer is different, please refer to their specific terms and conditions found on each retailer’s product page prior to purchasing their card.

Vanilla Visa Gift Cards can be used for contactless payment via digital wallets: Apple Pay, Samsung Pay, and Google Pay.

Vanilla Visa Gift Card

You can use your Vanilla Gift Card virtually anywhere Visa Cards are accepted within the United States and District of Columbia, except the Gift Card may not be used for recurring billing or at ATMs.

When paying at the pump, some merchants can authorize and hold up to $175 or the full value of your card, whichever amount is smaller to ensure you have sufficient funds. So, make sure you always know your balance. To avoid the hold at the pump, give your card to the attendant to prepay for the gas.

Some purchases require a preauthorization wherein the merchant sends in a transaction for a higher amount than the purchase. This most often occurs at the gas pump or at a restaurant. When dining out, restaurants typically add 20% to your total to account for the tip. We are required to approve and hold funds based on the estimated total until the merchant finalizes the transaction. Merchant finalization can take up to 7 business days.

No, we cannot transfer your funds onto a physical gift card.

Gift Cards cannot be used at ATMs nor can you get cash back from any of your purchases.

To check your balance, click on the View and Print this Card button in the email confirmation. Once you are logged into your Virtual Account, you’ll be able to see the available balance on the Gift Card.

Vanilla Gift Card expiration dates can go up to 14 years in the future. Online merchants may not always offer future expiration date options. Please reach out to them if your gift card has a longer expiration date than what is available. If you face this issue and there is a digital wallet payment option, add the gift card to your digital wallet and retry the transaction. You can also try making your purchase on the merchant's app, as the expiration date field on the app's checkout page may accept your expiration date.

Physical Gift Cards can be delivered to one address, which can be different from the billing address.

We don’t ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses. We don’t ship Cards to Hawaii or Vermont.

Delivery time for physical gift cards depends on the shipping method selected. You can opt for Rush (2-3 business days), Expedited (3-4 business days), or Standard Trackable (3-10 business days). If you selected a shipping method that has a tracking number it will be emailed once the order ships.

Most Approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

If the recipient did not receive the eGift Card email, you can resend the email by going to Carlie C's website. Click Track Order and either log in or enter your email address used to order. Click My Orders under My Account. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received your eGift and you need to resend or change the email address, please click on the Change/Resend email link in your email titled Your Order Is On Its Way.

In the interest of processing your order as quickly as possible, once your order has been submitted there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

Please call Customer Service at 1-833-942-7467 to get details about your canceled order.

You may be able to get a refund on your purchase of American Express, Visa, and Mastercard gift cards. Terms and conditions apply. See Cardholder Agreement for details or call 1-833-942-7467 to find out how you can get a refund on your purchase.

Once a Brand Gift Card has been purchased, it is non-refundable.

Most Brand Gift Cards do not have fees; however, there is a purchase fee for American Express, Visa and Mastercard Gift Cards.

If you know your order number, you can visit the Track Order page to pull up your order and print your invoice. Please contact The Gift Card Shop customer service for assistance at 1-833-942-7467 to obtain another order confirmation email if you do not know your order number.

Some Gift Card retailers require a brief waiting period before funds are available in order to prevent fraud and ensure your funds are fully and safely loaded. Funds are typically available within twenty-four (24) hours. Please contact your Gift Card retailer for assistance if your funds are not available within twenty-four (24) hours.

If you have questions about a Gift Card already purchased, please contact The Gift Card Shop for assistance at 1-833-942-7467.

If you have questions about purchasing Gift Cards online, contact Customer Care at 1-833-942-7467 or at

The Gift Card Shop Customer Care
PO Box 826
Fortson, GA 31808